Booking a Visit
When will you be reopening to the public?

All of our museums, except HMS Belfast, will be reopening on the 1 August 2020

Why is HMS Belfast not reopening?

公益福彩appHMS Belfast is a unique space which is mostly unaltered since its operational days. Access to most of the ship is via ladders, very narrow corridors, and through small rooms. After careful consideration, we decided that it would not be possible to allow access to the ship in a safe and socially distanced way given the current government advice. We will assess this regularly and we hope to be able to open HMS Belfast before too long.

Do I need to book in advance, or can people just turn up at the museums?

IWM are advising all visitors to book a time slot in advance to help us ensure that we enable social distancing across our different museums. This includes IWM Members who can book a free time slot.

If you arrive on the day without an advanced online booking, there may be a waiting period before you are allowed into the museum. If all the time slots have been booked online, it may not be possible for you to access the museum. We would therefore advise booking online in advance to ensure that you gain entry to the museum.

Do children require an advanced admission ticket?

Yes. All children of all ages require a ticket. This is to help us manage social distancing. This includes children aged under 5 who can enter our museums for free.

Will the IWM research room be open?

The research room will be open to CDP students as well as collection donors and their families, in mid-August.

Can I book a school visit?

We will be welcoming schools back to IWM London, IWM North and IWM Duxford from January 2021. Pre-booking for January 2021 onwards will be available from September 2020. 

School visits to HMS Belfast and Churchill War Rooms will be paused until at least April 2021.

More information about school visits >

What should I do if I still wish to come to IWM Duxford between 18-20 September?

公益福彩appFollowing the cancellation of the Duxford Battle of Britain Proms and 80th Anniversary Air Show this weekend (Friday 18 – Sunday 20 September), we are thrilled to hear that many of you are still looking to visit IWM Duxford over these days.

公益福彩appPlease be aware that we have a limitation on visitor numbers to ensure social distancing on site so you will be required to pre-book tickets for this weekend separately via our website. You will not be able to gain entry to the site using your ticket to the Proms or Air Show and you will receive an email this week detailing the options available to you with regards to your air show tickets.

Safety at IWM
Will I need to wear a mask?

Yes. Visitors are required to wear masks in line with government guidelines unless there is a legitimate reason not to do so.

How will you ensure people are kept a safe distance from one another?

In response to Government advice issued 9 September, visitors must follow the limits on the number of other people you are now legally able to meet as a group. This means that groups of no more than six people are allowed to gather in a group at any one time. Groups of six must avoid social interaction with anyone outside the people you are with, even if you see others you know during your visit/event.

Visitors to the museum should adhere to the government recommendations on physical distancing. This means that you should, where possible, keep 2m apart from other visitors who are not in your household or support bubble.

We will be limiting the number of visitors to each of our museums so that physical distancing can be observed. We recommend that visitors book a time slot in advance for entry and it is possible that queuing will be required to enter the busier parts of our museums.

Some parts of our museums have very narrow areas. We would be grateful if visitors could take special care in these areas, give way to others who are already moving through, and use a face covering where appropriate.

We will be very grateful for your patience and understanding where this is required.

Will there be facilities for handwashing and sanitisation throughout the museum?

Hand washing/hand sanitising will be encouraged, and hand sanitiser points will be set up throughout the different sites in key areas to ensure visitors can wash and sanitise their hands regularly.

公益福彩appWe will also be increasing the amount of cleaning that we do, especially in busy visitor areas. We will pay special attention to stair handrails, doors, lifts, toilets areas, and any interactive gallery points.

What if I have had coronavirus symptoms?

You must not visit the museums if you have had any symptoms of coronavirus within the last 7 days.

This also applies if any member of your household has had symptoms within the past 14 days, or if you have had contact during that time with anybody who has subsequently developed symptoms of coronavirus. In these cases, you should stay at home and self-isolate as per government guidelines.

公益福彩appIf you have booked tickets for our museums but have developed symptoms of coronavirus, or if you need to self-isolate for any other reason, please let us know by contacting us via our  and we will be able to assist further with your enquiry. 

Will I be able to talk to IWM staff?

Yes. All of our staff have had special training to ensure they are fully aware of all of the guidance and will be available to safely support your experience. Please feel free to engage with them at any point during your visit.

People over the age of 70 have been deemed as high risk and have been asked to self-isolate. How is IWM looking out for the welfare of veterans and eyewitnesses that support its public programming?

IWM will continue to be in close contact with the many veterans and eyewitnesses of the Second World War, Korean War and other conflicts that support our public programming activities. The safety and wellbeing of our visitors, staff and volunteers, including veterans and eyewitnesses, always comes first.

Will IWM be supporting the NHS Test and Trace tracking system?

公益福彩appYes, IWM is working with the Government to ensure that we can support the NHS Test and Trace tracking system. Your contact details, group size and time of visit will be collected when you book or attend one of our branches.

  • Read our Privacy Policy
  • Details of the NHS Test and Trace Programme can be found here: 
  • The NHS Test and Trace Privacy Policy can be found here  
Facilities
Will the toilets be open?

Toilets will be available for use during your visit. Where necessary, toilets will have social distancing measures in place, and it may be necessary to queue for toilets. We strongly recommend wearing facemasks in the busier areas of our museums like toilets.

There will be enhanced cleaning in all our toilets

Will the cafes be open? How will you keep them safe?

公益福彩appWhen we open in August, only the Armoury Cafe at IWM Duxford will be open but we hope to open others within a few weeks.

Please check the pages for each of our museums for the latest information specific to that branch.

We have been working very closely with our onsite caterers to ensure safety for both visitors and staff. Perspex screens will be in place at all till points and a queuing system will be in place which will allow for appropriate physical distancing. Our cleaning schedule will be increased to ensure all hard surfaces are regularly cleaned.

Will the shops be open? Can I touch the products?

Retail shops will be open in each of our museums except HMS Belfast which will remain closed for the immediate future.

Customers will be free to browse products as normal, but we ask that customers use a hand sanitisation station before and after doing so.

We will not be able to accept cash, but you can still pay by card. We will clean the chip and pin machines regularly for customers who wish to make purchases over the contactless limit. We will have a hand sanitiser positioned beside all chip and pin machines for visitors to use.

Can I use cash?

Unfortunately, we will not be able to accept cash in our museums when we reopen. All payments for tickets, cafes, shops, and any donations you may wish to make will need to be made by payment card.

公益福彩appTickets for entry and tours might be available to buy on the day depending on how busy it is, but we strongly recommend booking in advance to guarantee your experience, and also to reduce the amount of contact required at our entry desks.

Will you have lockers available?

公益福彩appUnfortunately, we will be unable to provide lockers while the existing coronavirus measures are in place. We request that visitors do not bring large heavy bags or other difficult to carry objects.

Can I bring a children’s push chair?

You can still bring pushchairs to our museums as normal. We will have a buggy park near the locker area at the west entrance of IWM London.

Will I be able to use a water fountain?

公益福彩appUnfortunately, all water fountains will be closed. We recommend you bring bottles of water with you, and drinks will be available to buy from our shops, and our cafes where these are open.

Air Show and Events
Is the Duxford Battle of Britain Air Show still going ahead in September?

It is with great sadness that we have taken the decision to cancel the Duxford Battle of Britain Proms and 80th Anniversary Duxford Battle of Britain Air Show 2020.

Read the full statement here.

Please see our Battle of Britain Air Shows Cancellation FAQs公益福彩app for more information.

Are you still doing events and tours? Will they be safe?

公益福彩appFor the latest information about our events, please go to the pages specific to the events for the latest information:

IWM London 

IWM North

IWM Duxford 

Churchill War Rooms

公益福彩appGuided tours in our museums will still take place, and we recommend that you book timed tickets on our website in advance. If you would like to book a guided tour on the day you visit, please go to our visitor information desk. To keep visitors safe, capacities for tours have been reduced, and additional cleaning has been introduced for tours that require headsets.

Is IWM’s Refugees season at IWM London and IWM North cancelled?

IWM’s Refugees season, which includes a new exhibition Refugees: Forced to Flee, will open at IWM London on 24 September 2020, and at IWM North, Aid Workers: Ethics under Fire公益福彩app is expected to open in early October.

Accessibility Information
IWM London

公益福彩appThe West entrance will still be open for visitors with access requirements. Wheelchairs will also be available to borrow. We will clean loan wheelchairs after use, and there will also be a self sanitisation point for loan wheelchairs should visitors wish to use it.

IWM North

There is no change to accessibility at IWM North. The lifts are open (we request that people only share lifts with members of their household), and wheelchairs are available on site on request. Accessible toilets and Baby changing facilities remain open on the ground floor of the museum.

IWM Duxford

There is no change to accessibility at IWM Duxford. Wheelchairs are available to borrow, and there is a small visitor bus that travels between the various parts of the site. Lifts are available to use alongside members of your household. Accessible toilets and baby changing facilities will be open as normal.

Churchill War Rooms

公益福彩appThe lift at Churchill War Rooms remains open, and there is no change to our accessibility. Once on the lower floor, everything is on one level.

Site Specific Information
I would like to visit IWM London - what else do I need to know?

As with other IWM branches, we will not have any locker facilities available so please do not bring any large bags or suitcases. There will be limited space for storing pushchairs.

 

I would like to visit IWM North - what else do I need to know?

Our car park will be open, and you can pay by cash or card. Please ensure you have the exact change if you wish to pay by cash as no change will be available on site.

公益福彩appThe car parking charge is:

公益福彩app0-4 hours £5.00

4-6 hours £7.00

公益福彩app6-8 hours £8.00

公益福彩app8-12 hours £10.00

12-24 hours £15.00

As with other IWM branches, we will not have any locker facilities available so please do not bring any large bags or suitcases.

The special exhibition gallery is currently closed for the installation of our new exhibition Aid Workers: Ethics under Fire.

I would like to visit IWM Duxford – what else do I need to know?

The car park at Duxford remains free of charge and will be available as normal, including blue badge parking.

We strongly recommend that all visitors book tickets in advance.

I would like to visit Churchill War Rooms – what else do I need to know?

公益福彩appTo ensure the safety of visitors, we will be changing the route slightly, but this will have no impact on accessibility, and the lift will still be in service.

公益福彩appWe will be issuing audio guides as usual. These will be individually cleaned by our staff. Visitors wishing to clean them again will be supplied with a wipe. Visitors are encouraged to use their own earphones to plug into the standard 3.5mm jack rather than holding the audio guide to their ear. 

公益福彩appUnfortunately there are no cloakroom or locker facilities at Churchill War Rooms so we are unable to allow access to visitors with suitcases, pull along baggage, or large holdalls.

公益福彩appWe strongly recommend that all visitors book tickets in advance.

Membership
I have a question about my membership, how do I contact the membership team?

公益福彩appWe are very grateful to all of our members for their support during this challenging time, and we have been pleased to hear such positive feedback about your enjoyment of the Members’ eNews, digital content, and stories during lockdown.

公益福彩appIWM is a charity, and even in normal times the financial support from our members is important to ensure we can continue our vital work. During the last few months, when many sources of income have not been available to us, it has been more important than ever.

If you have any questions about your current membership, renewing your membership, or any other membership enquiry, please email membership@giftadds.com公益福彩app and the team will be happy to help.

As an IWM member will I get priority to visit sites?

As a big thank you for the critical support our members have given us and continue to give us, we are going to prioritising access for our members during our first weekend. Members will receive an email with instructions on how to book in advance.

Will the fast track queues for members at IWM Duxford and Churchill War Rooms be available?

公益福彩appWhile we are operating advanced bookings we are having to pause the fast track queues at IWM Duxford and Churchill War Rooms. However, we are confident that your pre-booked member entry will still be smooth as numbers are being managed closely. Thank you for your understanding.

I would like to support Imperial War Museums at this time. How do I do that?

If you would like to support us by becoming a member, you can do this easily on our Membership page. This is the best way to support us and our work. If you would prefer to make a donation, this will still provide much needed help, and you can do this on our . You can also help us by taking advantage of our great experiences, buying from our online and museum shops, and using our museum cafes.

Online IWM Shop
Can I order from IWM online?

Yes – please do! We need your support now more than ever.

公益福彩appIWM premium members get a 15% discount from our online and museum shops.

公益福彩appBoth our and are continuing to process orders in line with the advice from Public Health England

Is it safe to receive an online delivery?

Public Health England has advised that there is currently no evidence to suggest that the virus can be transmitted from post, packages or parcels, therefore customers receiving goods are not at risk of contracting the coronavirus (COVID-19).

What if I am self-isolating or do not wish to come into contact with a delivery driver?

Our couriers will be not be handing over their devices to capture electronic signatures. Drivers will instead log customer details on their behalf when delivered to act as proof of delivery. Customers therefore will be able to receive their deliveries without coming into contact with the driver.

Are deliveries of parcels running on time?

公益福彩appIWM will continue to send parcels to all areas. However, it is possible that attempts to limit the spread of the coronavirus by our couriers could result in delivery delays for some of our services.

How do I return a product if I’m self-isolating?

IWM will extend our returns period for anyone self-isolating as long as the item meets the other terms and conditions of our returns policy.

Impact of Covid-19 on IWM
What are the economic implications for IWM?

IWM is a charity. As well as our government funding, we rely on the income we receive from ticket purchases for our branches and major events, as well as the financial support of our members and donors, to continue to tell the stories of people who have lived, fought and died in conflicts involving Britain and the Commonwealth since the First World War.

Without the income generated from ticket purchases, it is inevitable that we will become more reliant on philanthropic support and charitable donations.

There are lots of ways that you can help IWM. We would love you to join as a member, which as well as helping us to continue, gives free access to all of our museums, and will allow priority booking when we first reopen. You can also help by donating in the museums or on our , by booking on one of our great experiences, or just from buying products, food and drinks in our shops and cafes. We are grateful for any help you can give.

Will IWM continue to provide additional online content even when sites reopen?

IWM has continued to tell the stories of people who have lived, fought and died in conflicts involving Britain and the Commonwealth since the First World War through our website and social media platforms during the period of lockdown. This content has proven to be very popular, will remain available, and we will continue to add to it in future.

IWM Members enjoy the online content we provide via members eNews, and we will continue to provide this to our members going forward, including priority access to online events and sneak peeks to inspirational stories. We recognise this will continue to be particularly important to all our international members and supporters over the coming months.

I have tried calling IWM but cannot get through. Why is that?

The current situation means that many of our frontline customer service staff are having to work remotely from home and do not have access to our phone system.  and we will get back to you as soon as we can.

What does this mean for Freedom of Information requests?

公益福彩appAlthough we are trying to answer all Data Protection and Freedom of Information requests within the statutory time frames responses may be delayed significantly as IWM staff are now working remotely with limited access to the IWM network. Further information on Data Protection and Covid-19 can be found on the Information Commissioner’s website

My question isn’t answered here. How can I find the answer to my question?

If you haven’t been able to find the answer to your question here, please submit your enquiry through our and we will get back to you as soon as we can.