Tickets
Where can I buy tickets?

The easiest way to buy tickets to any IWM branch (HMS Belfast, Churchill War Rooms and IWM Duxford) including exhibitions is in advance. 

Due to COVID-19 distancing measures and strictly limited capacity, we advise booking online in advance as tickets may not be available on the day of your visit. IWM London and IWM North are free but you will still need to book a time slot to gain admission to the museums.

Please note HMS Belfast is currently closed until further notice due to COVID-19.

If you are planning to attend an air show at IWM Duxford, all tickets must be booked in advance as tickets will not be available on the day. For more information please see our Airshow FAQs.

Do I need to book in advance, or can people just turn up at the museums?

IWM are advising all visitors to book a time slot in advance to help us ensure that we enable social distancing across our different museums. This includes IWM Members who can book a free time slot.

If you arrive on the day without an advanced online booking, there may be a waiting period before you are allowed into the museum. If all the time slots have been booked online, it may not be possible for you to access the museum. We would therefore advise booking online in advance to ensure that you gain entry to the museum.

What are the ticket types and concessions?
  • Adult  (aged 16-64)
  • Senior (aged 65 years and over)
  • Child (5 - 15) at charging branches
  • Child (4 or under)
  • Family (Adults 16-64 and Children 5-15)
  • Student (in possession of a valid student card)
  • Visitor with a disability (proof of disability allowance required)
  • Personal assistant (one per visitor with a disability)
  • IWM Membership (On production of a valid membership card)

Unfortunately we do not offer a discounted rate for seniors, students or visitors with a disability at our air shows. However, visitors with a disability are able to bring a free personal assistant.

How can I purchase more than 20 items on the booking page?

The maximum party size (number of items) you can add to one basket is 20, this also includes any add-on items such as tours and retail items. In order to purchase more than 20 items you will need to make separate bookings.

How will you be sending me my ticket?

We do not send tickets out in the post. After you’ve booked your visit we'll send you a confirmation email with a link to download your e-tickets. You’ll need to print these or bring them on your smartphone or tablet when you visit for our staff to check.

Please note any tickets purchased from a third party agent must be printed off and handed in on entry to our museums.

I don’t have a printer so how do I print my ticket?

If you don’t have a printer we recommend asking a friend who has printer access or visiting a library which has this facility. You are able to show your ticket on your smartphone or tablet. Please note any tickets purchased from a third party agent must be printed off and handed in on entry to our museums.

My tickets have the same name printed on each ticket. Will this be a problem on entry?

Our ticketing system prints the ticket  name of the person who made the booking. Your tickets will still be valid for other members of your group to use on the day. Your ticket barcode will be scanned on entry.

Can I collect my tickets upon arrival?

No. We do not offer a collection facility.

Can I book for more than one branch/exhibition at a time?

No. If you want to book for several different branches/exhibitions, this will have to be done online in separate transactions.

What should I do if I have a problem booking tickets online?

If you are experiencing problems booking tickets online, please contact Customer Services  and we will be able to advise you accordingly of any issues that have occurred. If the problem is of an urgent nature, you can contact Customer Services on  +44 (0)20 7091 3067 and we will endeavour to help you with your online booking.

Do you charge a booking fee?

No. We will not charge you a booking fee or any kind of handling fee when you buy your tickets online.

Can I use vouchers to buy tickets in advance?

No. Vouchers can only be redeemed on the day of your visit. 

I’ve got a promotional code direct from IWM, how do I use this to buy tickets?

Most of our promotional codes can only be used online (please check the terms and conditions of the offer). When you book your online tickets please add the promotional code on the ‘select ticket’ screen and click enter.

Can I change my booking once I’ve purchased my tickets?

No. Our tickets are non-transferrable and non-refundable and so please make sure that you are booking the correct ticket type for the correct day. See our terms and conditions.

Can I purchase an open dated ticket?

No. Unfortunately we don’t offer an open dated day ticket. We do however have an annual membership scheme which offers unlimited admission to all of our paying branches. Find more information about IWM membership.

Do I need to bring any proof of entitlement with me?

Yes.  If you purchase concessionary tickets (for example, Senior or Student) you must be able to provide evidence of your entitlement when you arrive.

Documentation showing proof of disability examples include: DLA (Disability Living Allowance) or ESA (Employment and Support Allowance) or PIP (Personal Independence Payment) or Attendance Allowance.  

Students will be required to show a valid student card as proof of concession.  

I’m a disabled person, can I bring a carer?

Yes, you can bring one free carer. You’ll need to select a free carer ticket when you make your booking online.

How can I book for a group?

Due to COVID-19 and the distancing measures that we are putting in place we are currently not accepting group bookings. Please keep an eye on our website for further information or subscribe to our e-news for regular updates.